[cs_content _p=’798′][cs_element_section _id=”1″ ][cs_element_layout_row _id=”2″ ][cs_element_layout_column _id=”3″ ][cs_element_headline _id=”4″ ][cs_content_seo]CUSTOMER AGREEMENT\\n\\n[\/cs_content_seo][cs_element_headline _id=”5″ ][cs_content_seo]Updated March 5, 2025\\n\\n[\/cs_content_seo][\/cs_element_layout_column][\/cs_element_layout_row][\/cs_element_section][cs_element_section _id=”6″ ][cs_element_layout_row _id=”7″ ][cs_element_layout_column _id=”8″ ][cs_element_text _id=”9″ ][cs_content_seo]This KIWI Customer Agreement (the « Agreement ») is between you and KIWI (as defined under Section
\n 18.1). If you are agreeing to this Agreement not as an individual but on behalf of your company or other legal
\n entity, then the terms « you » or « your » shall refer to such entity. Under this Agreement,
\n KIWI and you will each be referred to as a « Party » and collectively as the « Parties ».<\/p>\n
You may not access KIWI Products if you are KIWI’s direct competitor, except with KIWI’s prior written
\n consent. In addition, you may not access KIWI’s Products for purposes of monitoring its availability,
\n performance or functionality, or for any other benchmarking or competitive purposes.<\/p>\n
BY ACCEPTING THIS AGREEMENT, EITHER BY CLICKING A BOX INDICATING YOUR ACCEPTANCE OR BY EXECUTING AN ORDER FORM THAT
\n REFERENCES THIS AGREEMENT, OR BY USING OR ACCESSING KIWI PRODUCTS, YOU AGREE TO BE BOUND BY THE TERMS OF THIS
\n AGREEMENT.<\/p>\n
1. DEFINITIONS. The following terms, when used in this Agreement, have the meanings set
\n forth in this Section 1. Other terms are defined where they are used. Definitions are deemed to refer to the
\n singular or plural, as the context requires. As used herein, « including » (and its variants) means
\n « including without limitation » (and its variants).<\/p>\n
1.1. « Affiliate » means an entity which directly or indirectly controls,
\n is controlled by, or is under common control with a Party, where « control » includes the power
\n to direct the management or affairs and the ownership of 50% or more of the voting equity securities or
\n other equivalent voting interests of an entity;<\/p>\n
1.2. « API » means the Products’ application programming interface;<\/p>\n
1.3. « Laws » means any applicable local, state, federal
\n andinternational laws and regulations, including privacy laws and associated regulations;<\/p>\n
1.4. « User » means any authorized end-user of the Products.<\/p>\n
2. SCOPE OF THE AGREEMENT. This Agreement governs your initial purchase as well as any
\n future purchases made by you that reference this Agreement. This Agreement includes any Orders (as defined in
\n Section 3) and any other referenced policies and attachments. The benefit of this Agreement shall extend to your
\n Affiliates; provided that you shall be responsible for placing Orders and distributing the Products to your
\n Affiliates. You are responsible for compliance with this Agreement by all Users. All use of Products by you and
\n your Users must be within the Scope of Use (as defined in Section 3) and solely for the benefit of you or your
\n Affiliates. This Agreement governs (a) KIWI’s hosted or cloud-based solutions (designated as “Cloud”
\n deployments) (« Hosted Services »), (b) KIWI’s commercially available
\n downloadable software products or components (« Software »), and (c) any related
\n support or maintenance services provided by KIWI (« Support and Maintenance »). Hosted
\n Services and Software are collectively referred to as « Products ». The Products and their
\n permitted use are further described in KIWI’s standard documentation (« Documentation
\n »). Section 4 (Hosted Services Terms) applies specifically to Hosted Services, and Section 5 (Software
\n Terms) applies specifically to Software, but unless otherwise specified, other provisions of this Agreement
\n apply to all Products. If you elect to purchase any professional services, which may include implementation and
\n optimization of the Products, change management and business practice optimization (« Professional
\n Services »), the applicable terms of this Agreement and the terms of the statement of work entered
\n into between the Parties for the provision of such Professional Services will apply.<\/p>\n
3. ORDERS. KIWI’s Product ordering documentation (« Order ») and
\n Documentation will specify your authorized scope of use for the Products, which may include number and type of
\n Users, items, Queries, storage or capacity, numbers of licenses, copies or instances, or other restrictions or
\n billable units (as applicable, the « Scope of Use »). The term « Order » also
\n includes any purchase you make to increase or upgrade your Scope of Use and any renewal in accordance with this
\n Agreement. The term of each Hosted Services subscription (as applicable, « Term ») will be
\n specified in each Order.<\/p>\n
4. HOSTED SERVICES TERMS. This Section 4 applies to any Hosted Services under any
\n applicable Order.<\/p>\n
4.1. Access to Hosted Services. KIWI grants you a non-exclusive right to access and
\n use the Hosted Services during the applicable Term in accordance with this Agreement, your applicable Scope
\n of Use and the Documentation. You acknowledge that our Hosted Services are online, subscription-based
\n products and that KIWI may make changes to the Hosted Services from time to time in accordance with your
\n applicable Support and Service Level Policy.<\/p>\n
4.2. Subscription Term. The Hosted Services are provided on a subscription basis for
\n the Term specified in any applicable Order. Thereafter, your subscription to the Products will automatically
\n renew for successive terms equal in duration to your then-current Term and at fees equivalent to: (i)
\n the fees under your then-current Order plus an annual increase no to exceed the Consumer Price Index
\n applicable to you depending on your location plus an innovation index of two and a half percent (2.5%) or
\n (ii) KIWI’s then-current fees indicated on our website, whichever is lower. KIWI will contact you
\n before any automatic renewal, thereby allowing you to opt out by sending a written notification to that
\n effect to entente[at]kiwi.ca at least thirty (30) business days before the expiration of your
\n then-current Term. If no such notice is received by KIWI, then your Term will be deemed to have been
\n automatically renewed in accordance with this Section. Your Term may also be renewed by entering into a
\n mutually agreed Order, including if you wish to increase your allocated Scope of Use for the Products.<\/p>\n
4.3. Credentials. You must ensure that all Users keep their user IDs and passwords for
\n the Hosted Services strictly confidential and do not share such information with any unauthorized person,
\n when applicable. You are responsible for all actions taken using your accounts and passwords, and you agree
\n to immediately notify KIWI of any unauthorized use of which you become aware. Subject to the Scope of Use
\n indicated in the applicable Order, credentials may be reassigned by you.<\/p>\n
4.4. Customer Data. « Customer Data » means any item, data or other
\n material of any type that you upload or submit to the Hosted Services and may be stored in whole or in part
\n on the KIWI platform. You will retain all right, title and interest in and to Customer Data. Subject to the
\n terms of this Agreement, you grant KIWI the nonexclusive, worldwide, royalty-free right to (a)
\n collect, use, copy, store, transmit, modify, and create derivative works of Customer Data, in each only
\n to the extent necessary to provide the applicable Hosted Services to you, or to improve the Hosted Services,
\n and (b) to publicly deliver and perform and display Customer Data in accordance with the
\n configuration choices that you (or your Users) may enable through Hosted Services. KIWI may also access your
\n account or instance to respond to your support requests. Where required by privacy laws, Customer Data will
\n be processed by KIWI in accordance with our Personal Data Processing Policy.<\/p>\n
4.5. Data Retention. KIWI shall delete Customer Data within sixty (60) days of
\n termination or expiration of your final Term. Upon your written request submitted to KIWI before the end of
\n such data retention period, KIWI shall provide you with a copy of your Analytics Data in KIWI’s
\n standard format.<\/p>\n
4.6. Security. KIWI implements commercially reasonable security procedures to help
\n protect Customer Data from security attacks, as set out in the KIWI Security Exhibit. You understand that
\n use of the Hosted Services necessarily involves transmission of Customer Data over networks that are not
\n owned, operated or controlled by KIWI, and KIWI is not responsible for any of Customer Data lost, altered,
\n intercepted or stored across such networks. You may not, without the prior written consent of KIWI’s
\n security officer; which consent shall not be unreasonably withheld: (i) conduct security, integrity,
\n penetration, vulnerability or similar testing on the Hosted Services, or (ii) use any Hosted Services
\n tool designed to automatically emulate the actions of a human user (commonly referred to as robots) in
\n conjunction with the Hosted Services.<\/p>\n
4.7. Removals and Suspension. KIWI has no obligation to monitor any content uploaded
\n to the Hosted Services. Nonetheless, if KIWI deems such action necessary based on your violation of this
\n Agreement, KIWI may (i) remove your Index Data from the Hosted Services or (ii) suspend your
\n access to the Hosted Services. KIWI will alert you when KIWI takes such action and give you a reasonable
\n opportunity to cure your breach, but if KIWI determines that your actions endanger the operation of the
\n Hosted Services or other users, KIWI may suspend your access immediately without notice.<\/p>\n
5. SOFTWARE TERMS. This Section 5 applies if Software components are licensed to you under
\n any applicable Order.<\/p>\n
5.1. Your License Rights. KIWI grants you a non-exclusive, non-sublicensable and
\n non-transferable other than in accordance with this Agreement license to install and use the Software during
\n the applicable Term in accordance with this Agreement, your applicable Scope of Use, and the Documentation.
\n The Software requires a license key to operate, which will be delivered as described in Section 8.1
\n (Delivery).<\/p>\n
5.2. Number of Instances. For each Software license that you purchase, you may install
\n the number of production instance of the Software specified on the applicable Order on systems owned or
\n operated by you (or your third-party service providers so long as you remain responsible for their
\n compliance with the terms and conditions of this Agreement). You can also purchase licenses for certain of
\n our Software offerings to allow you to deploy « non-production » instances, such as for
\n development, staging or QA purposes. You and your Affiliates may make one copy of the Software exclusively
\n for backup and disaster recovery purposes. You must obtain KIWI’s prior written approval to make any
\n additional copies of the Software.<\/p>\n
6. SUPPORT AND MAINTENANCE. KIWI will provide the Support and Maintenance services
\n described in the Support and Service Level Policy referred to in your Order. Support policies are available upon
\n request and may be modified by KIWI from time to time to reflect process improvements or changing practices;
\n provided that no such change will materially reduce the level of Support and Maintenance services set forth in
\n the applicable policy.<\/p>\n
7. API. KIWI may provide an API with the Product. It allows you to access your Data in a
\n JSON (JavaScript Object Notation) format.<\/p>\n
8. FINANCIAL TERMS.<\/p>\n
8.1. Delivery. All deliveries under this Agreement will be electronic. Upon invoicing
\n of the fees due under the applicable Order, KIWI will deliver the applicable license keys (in the case of
\n Software) or login instructions (in the case of Hosted Services) to the email address specified in your
\n Order. For the avoidance of doubt, you hereby acknowledge that you are responsible for installation of any
\n Software and that KIWI has no further delivery obligation with respect to the Software after the delivery of
\n the license keys.<\/p>\n
8.2. Payment. You agree to pay all fees in accordance with this Agreement and each
\n applicable Order. Unless otherwise specified in your Order, you will pay all amounts in U.S. dollars within
\n thirty (30) days of your receipt of an invoice by KIWI. If any invoiced amount is not received by the due
\n date, without limiting KIWI’s rights and remedies, (i) those charges may accrue at the rate of
\n 1% per month or the maximum rate permitted by applicable Law, whichever is less and\/or (ii) KIWI may
\n condition future subscriptions on payment terms shorter than those provided in this Section. In the event a
\n payment owed by you under an accurate invoice is overdue by thirty (30) days or more, KIWI shall have the
\n further right, at its sole option, to suspend your access to the Product until payment is made. We will not
\n exercise our rights under this Section if you are disputing the applicable fees reasonably and in good faith
\n and are cooperating to resolve the dispute. Other than as expressly set forth this Agreement, all amounts
\n are non-refundable, non-cancelable and non-creditable.<\/p>\n
8.3 Purchase Orders. If you require a purchase order number on the invoices that will
\n be issued by KIWI, it will be your sole responsibility to send the purchase order or provide its number to
\n KIWI before the start date of your applicable subscription. Your failure to do so will allow KIWI to
\n consider that you have waived such requirement and to prepare the invoice without any purchase order number.
\n The Parties agree that any terms and conditions included in any purchase order issued by you will not apply
\n to or modify this Agreement, and that any conflicting terms or conditions contained in purchase orders shall
\n be null and void.<\/p>\n
8.4. Taxes. To the extent that any taxes or duties are payable by KIWI in connection
\n with the Products, KIWI will include those taxes and duties to the invoice, and you must pay to KIWI the
\n amount of such taxes or duties in addition to any fees owed under this Agreement. If you have obtained an
\n exemption from relevant taxes or duties as of the time such taxes or duties are levied or assessed, you will
\n have the right to provide to KIWI any such exemption information, and KIWI will use reasonable efforts to
\n provide such invoicing documents as may enable you to obtain a refund or credit for the amount so paid from
\n any relevant revenue authority if such a refund or credit is available.<\/p>\n
9. ADDITIONAL USE. You will have access to your consumption of the Hosted Services through
\n the « consumption dashboard » module of the Hosted Services. If you exceed your Scope of Use during
\n your Term, KIWI will deploy reasonable efforts to notify you and reserve the right to invoice you for any past
\n or ongoing use above your Scope of Use. This remedy is without prejudice to any other remedies available to KIWI
\n at law or equity, or under this Agreement.<\/p>\n
10. NO-CHARGE PRODUCTS. KIWI may offer certain Products to you at no charge, including
\n free accounts and trial use (« No-Charge Products »). You may not use No-Charge Products for
\n competitive analysis or similar purposes. KIWI may terminate or modify your right to use No-Charge Products at
\n any time and for any reason in our sole discretion, without liability to you. If you are participating in
\n KIWI’s free 30-Day or longer term as agreed to by KIWI Trial (« Trial »), this Agreement lasts
\n thirty (30) days or such other longer term as agreed to by KIWI from date of service authorization. At the end
\n of the free Trial, if you choose not to purchase a KIWI Product, you will immediately cease all use of the
\n Product. Any data you enter into the Product, and any customizations made to the Product by or for you will be
\n permanently lost unless you purchase a license or a subscription to use the same Product as the one covered by
\n the Trial prior to the expiration of such Trial. To the maximum extent permitted by applicable law, KIWI
\n disclaims all obligations or liabilities with respect to No-Charge Products, including any Support and
\n Maintenance, warranty, and indemnity obligations.<\/p>\n
11. OWNERSHIP AND FEEDBACK.<\/p>\n
11.1. KIWI Technologies. Products are made available on a limited license or access
\n basis. No ownership right is conveyed to you, irrespective of the use of terms such as « purchase
\n » or « sale ». KIWI and its licensors retain all right, know-how, title and interest,
\n including all intellectual property rights and trade secrets, in and to the Products, their look and feel,
\n any related or underlying technology, and any modification or derivative work created by or for KIWI
\n (« KIWI Technologies »).<\/p>\n
11.2. Feedback. You and your Users may submit comments, information, questions, data,
\n ideas, description of processes, or other information to KIWI, including in the course of receiving Support
\n and Maintenance (« Feedback »). Feedback will be anonymized and will not include any of
\n your Confidential Information. KIWI may use, copy, disclose, license, distribute and exploit any Feedback in
\n any manner without any obligation, royalty or restriction based on intellectual property rights or otherwise
\n and nothing in this Agreement shall be construed to limit KIWI’s right to independently use, develop,
\n evaluate, or market products, whether incorporating Feedback or otherwise.<\/p>\n
12. CONFIDENTIALITY. Except as otherwise set forth in this Agreement, each Party agrees
\n that all code, inventions, know-how, business, technical and financial information or any information
\n specifically designated as confidential or that would reasonably be understood to be confidential or proprietary
\n disclosed to such Party (« Receiving Party ») by the disclosing Party (« Disclosing
\n Party ») onstitute the confidential property of the Disclosing Party (« Confidential
\n Information »). Any KIWI Technologies, any commercial terms (including pricing) of this Agreement
\n and any Order or Statement of Work (but not the mere existence of this Agreement) and any performance
\n information relating to the Products shall be deemed Confidential Information of KIWI without any marking or
\n further designation. Except as expressly authorized herein, the Receiving Party will use (and will ensure that
\n its employees, Affiliates, agents, contractors and any approved third parties use) reasonable efforts (which
\n shall be no less than the efforts used to protect its own confidential or proprietary information of a similar
\n nature) to prevent the disclosure of any Disclosing Party’s Confidential Information for any purpose other
\n than as authorized by this Agreement unless authorized by the Disclosing Party. The Receiving Party’s non
\n disclosure obligation shall not apply to nformation which the Receiving Party can document: (i) was
\n rightfully in its possession or known to it prior to receipt of the Confidential Information; (ii) is or
\n has become public knowledge through no fault of the Receiving Party; (iii) is rightfully obtained by the
\n Receiving Party from a third party without breach of any confidentiality obligation; or (iv) is independently
\n developed by employees of the Receiving Party who had no access to such Confidential Information. The Receiving
\n Party may also disclose Confidential Information if so required pursuant to a regulation, law or court order
\n (but only to the minimum extent required to comply with such regulation or order and with advance notice to the
\n Disclosing Party).<\/p>\n
13. TERM AND TERMINATION.<\/p>\n
13.1. Term. This Agreement is in effect for as long as you have a valid subscription
\n to the Products, unless sooner terminated as permitted in this Agreement.<\/p>\n
13.2. Termination for Breach. Either Party may terminate this Agreement before the
\n expiration of the Term if the other Party materially breaches any of the terms of this Agreement and does
\n not cure the breach within thirty (30) days after written notice of the breach. Either Party may also
\n terminate the Agreement before the expiration of the Term if the other Party ceases to operate, declares
\n bankruptcy, or becomes insolvent or otherwise unable to meet its financial obligations. If you terminate the
\n Agreement pursuant to this Section, KIWI will provide you with a refund of the prorated portion of the
\n prepaid and unused fees for the Products that were to apply to the remainder of the unexpired Term, as
\n calculated from the termination date through the remainder of the unexpired Term.<\/p>\n
13.3. Effect of Termination and Survival. Except where an exclusive remedy may be
\n specified in this Agreement, the exercise by either Party of any remedy, including termination, will be
\n without prejudice to any other remedies it may have under this Agreement, by Law, or otherwise. Once the
\n Agreement terminates, you (and your Users) will no longer have any right to use or access any Products, or
\n any information or materials that KIWI makes available to you under this Agreement, including KIWI
\n Confidential Information. You are required to delete any of the foregoing from your systems as applicable
\n (including any third-party systems operated on your behalf) and provide written certification to KIWI that
\n you have done so at our request. All provisions herein that, by their very nature, shall survive any
\n termination or expiration of this Agreement will survive.<\/p>\n
14. WARRANTY AND DISCLAIMER.<\/p>\n
14.1. Mutual Representation. Each Party represents and warrants that it has the legal
\n power and authority to enter into this Agreement, and that, this Agreement and each Order is entered into by
\n an agent of such Party with all necessary authority to bind it to the terms and conditions of this
\n Agreement.<\/p>\n
14.2. Warranty by KIWI.<\/p>\n
14.2.1 Performance Warranty. KIWI warrants that the Products will perform in all
\n material respects with KIWI’s then current specifications set forth in the Documentation during
\n the Term (« Warranty Period »). KIWI warrants that Support and Maintenance will be
\n provided in accordance with industry standards. For any breach of the above warranties, your exclusive
\n remedy and KIWI’s entire liability shall be: (a) for KIWI to correct the Product errors
\n that caused breach of the warranty; or, (b) if KIWI cannot correct such breach in a commercially
\n reasonable timeframe, you may terminate your Order for the specific Product module that is in breach and
\n receive a refund of the prorated amount of the fees you prepaid for such Product module that were to
\n apply to the remainder of the unexpired Term, as calculated from the termination date through the
\n remainder of the unexpired Term.<\/p>\n
14.2.2 Open Source Warranty. You acknowledge that certain components of the
\n Products may be covered by so-called « open source » software licenses, which means any
\n software licenses approved as open source licenses by the Open Source Initiative or any substantially
\n similar licenses, including any license that, as a condition of distribution of the software licensed
\n under such license, requires that the distributor make the software available in source code format
\n (« Open Source Components »). KIWI represents and warrants that the Products ordered
\n pursuant an Order are not subject to any Open Source Components that would create an obligation for KIWI
\n or you to make source code or data publicly available.<\/p>\n
14.3. Warranty by You.<\/p>\n
14.3.1 Data Warranty. You represent and warrant that your use of the Hosted
\n Services and all your Customer Data and its transfer to and use by KIWI as permitted under this
\n Agreement are at all times compliant with all Laws and do not violate any third party rights, including
\n any intellectual property rights, privacy rights, or rights of publicity. Unless otherwise agreed by the
\n Parties, in the event that You submit to the Hosted Services or use the Hosted Services to collect
\n (i) protected health information, including as regulated by the Health Insurance Portability
\n and Accountability Act (as same can be amended, « SecurityStandard ( « PCI
\n DSS »); or (iii) information subject to specific protection or to specific Laws
\n (collectively, (i), (ii) and (iii) constitute « Restricted Data »).
\n KIWI expressly disclaims any liability of any kind that might arise from Restricted Data being submitted
\n to KIWI. You also acknowledge that, unless otherwise agreed by the Parties, KIWI is not acting as your
\n Business Associate or subcontractor (as such terms are defined under HIPAA) and the Hosted Services are
\n not HIPAA compliant or PCI DSS certified.<\/p>\n
14.3.2 Restrictions. Except as otherwise expressly permitted in this Agreement,
\n you shall not (a) rent, lease, reproduce, modify, adapt, create derivative works of, distribute,
\n sell, sublicense, transfer, or provide access to the Products to a third party; (b) use or
\n incorporate the Products, disclose, create, use or knowingly allow use of a license code for the benefit
\n of any third party; (c) use the Products to provide service bureau, timesharing services, or
\n shared processing services other than for its own use; (d) interfere with any license key
\n mechanism in the Products or otherwise circumvent mechanisms in the Products intended to limit your use;
\n (e) reverse engineer, disassemble, decompile, translate, or otherwise seek to obtain or derive the
\n source code, underlying ideas, algorithms, file formats or non-public APIs toany Products, except
\n as permitted by law; (f) publicly disseminate information regarding the performance of the
\n Products; (g) use KIWI Products to circumvent the terms and conditions of any agreement binding
\n you with a third-party supplier. In particular, if you are using YouTube as a third-party in connection
\n with the Products, you agree to be bound by YouTube’s Terms of Service (https:\/\/www.youtube.com\/t\/terms). The above restrictions
\n are material to this Agreement and your failure to comply with any of them would constitute sufficient
\n cause for termination.<\/p>\n
14.4. Disclaimer. KIWI expressly disclaims all warranties and representations of any
\n kind that are not expressly stated herein. The duration of the statutorily required warranties, if any, are
\n hereby limited to the shortest period permitted by Law. KIWI will not be liable for problems inherent in use
\n of the Internet or other systems outside of KIWI’s control. To the maximum extent permitted by Law,
\n neither KIWI or its suppliers make any representation or warranty as to the reliability or accuracy of any
\n Product or any of their content, or that: (a) the use of any Products will be secure, timely,
\n uninterrupted or error-free; (b) the Products will operate in combination with any other system or
\n data; (c) the Products will meet your requirements; (d) any stored data will be accurate or
\n reliable or that any stored data will not be lost or corrupted (e) errors or defects will be
\n corrected; or (f) any servers that make Hosted Services available are free of viruses or other
\n harmful components.<\/p>\n
15. LIMITATION OF LIABILITY. Except for either Party’s indemnification obligations
\n hereunder, either Party’s willful misconduct or gross negligence, or your payment obligations hereunder,
\n neither Party nor its Affiliates shall be liable for (i) any indirect, special, incidentalor
\n consequential damages of any kind arising out of or related to this Agreement (including lost profits),
\n regardless of the form of action, whether in contract, tort, strict liability or otherwise, even if informed on
\n the possibility of such damages in advance or (ii) amounts exceeding the fees actually paid by you for
\n Products and Support and Maintenance in the twelve (12) months preceding the first act or omission giving rise
\n to the liability.<\/p>\n
16. INDEMNIFICATION.<\/p>\n
16.1. Indemnity by KIWI. KIWI agrees to defend, indemnify, and hold you and your
\n Affiliates, directors, officers and employees harmless from and against any demands, damages and costs
\n awarded by a court of competent jurisdiction or agreed to settlement by KIWI (including reasonable
\n attorneys’ fees) arising from a third-party claim (« Claim ») alleging that
\n (i) KIWI caused bodily injury (including death) or damages to real or tangible property; or
\n (ii) a Product, when used as authorized under this Agreement, infringes any intellectual property
\n rights. KIWI’s indemnification obligations under subparagraph (ii) do not apply: (1) if the
\n Product is modified by any third party, solely to the extent the alleged infringement is caused by such
\n modification; (2) if the Product is used in combination with any non-KIWI product, software or
\n equipment, solely to the extent the alleged infringement is caused by such combination; (3) to
\n unauthorized use of Products; (4) to any Claim arising as a result of circumstances covered by your
\n indemnification obligations in Section 16.2 (Indemnity by you)) or any third-party deliverables or
\n components contained with the Products; (5) to any unsupported release of the Software; or (6)
\n if you settle or make any admissions with respect to a Claim without KIWI’s prior written consent.
\n This Section states KIWI’s sole liability and your exclusive remedy for any infringement of intellectual
\n property rights in connection with any Product or items provided by KIWI under this Agreement. If your use
\n of a Product is or is likely to be enjoined, if required by settlement, or if KIWI determines such actions
\n are reasonably necessary to avoid material liability, KIWI may, at its sole option and discretion:
\n (i) procure a license for your continued use of the Product in accordance with this Agreement;
\n (ii) substitute a substantially functionally similar Product; or (iii) terminate your right to
\n continue using the Product and refund any prepaid and unused amounts for the terminated portion of the Term.<\/p>\n
16.2. Indemnity by You. You will defend, indemnify and hold harmless KIWI, its
\n directors, Affiliates officers and employees from and against any loss, cost, liability or damage, including
\n attorneys’ fees, for which KIWI becomes liable arising from or relating to any Claim relating to your
\n violation of Section 14.3.1 above (Data Warranty).<\/p>\n
16.3. Indemnification process. Either Party’s indemnification obligations are
\n subject to the other Party receiving (i) prompt written notice of the Claim (but in any event notice
\n in sufficient time for the indemnifying Party to respond without prejudice); (ii) the exclusive right
\n for the Indemnifying Party to control and direct the investigation, defense, or settlement of such claim;
\n and (iii) all reasonable necessary cooperation of the indemnified Party at its expense. The
\n Indemnifying Party may not, except with prior written consent of the Indemnified Party, enter into any
\n settlement of an indemnified Claim that imposes a direct financial liability on the Indemnified Party or
\n includes an admission of fault by the Indemnified Party.<\/p>\n
17. PUBLICITY AND LIMITED TRADEMARK LICENSE. You hereby grant to KIWI a non-exclusive,
\n non-transferable, royalty-free, worldwide and perpetual licence to use your trade name and logo («
\n Licensed Marks ») and allow KIWI to identify you as a customer in promotional materials and on the KIWI
\n website. KIWI may use the Licensed Marks included in the material you share with KIWI or those publicly
\n available on your website; provided that you can at all times supplement or amend your Licensed Marks
\n instructions, or request KIWI to stop using your Licensed Marks, by sending an email to media[at]kiwi.ca,
\n and KIWI will process your request promptly.<\/p>\n
18. NOTICES, APPLICABLE LAWS AND JURISDICTION.<\/p>\n
18.1 KIWI legal entity. The place where the Client
\n must address its notifications, the Law that governs this Agreement and the courts having exclusive
\n jurisdiction.<\/p>\n
Applicable Laws
\n Competent Courts
\n Notification Address<\/p>\n
Quebec and Canadian Federal Laws
\n District of Quebec, Quebec
\n 206-3125 Flaubert, Quebec QC G2E 2J2Canada<\/p>\n
This Agreement shall be interpreted in accordance with the law of the applicable jurisdiction below,
\n without regard to choice or conflict of laws rules, and the Parties hereby consent to the proper
\n venue and forum. The Parties agree that this Agreement is not governed by the United Nations
\n Convention on Contracts for the International Sale of Goods or the Uniform Computer Information
\n Transactions Act (UCITA).<\/p>\n
18.2 Dispute Resolution and Arbitration. In the event of any dispute or claim
\n arising out of or relating to this Agreement, the Parties shall consult and negotiate with each other
\n and, recognizing their mutual interests, attempt to reach a settlement. a solution satisfactory to both
\n Parties. If the Parties fail to reach a settlement within sixty (60) days, any unresolved dispute or
\n claim arising out of or relating to this Agreement shall be submitted to binding arbitration in
\n accordance with the Arbitration Rules of the International Chamber of Commerce. The Parties shall seek
\n to mutually appoint an arbitrator. If the Parties are unable to agree on a single arbitrator, there
\n shall be three (3) arbitrators: one selected by each Party and a third selected by the first two. The
\n arbitration shall take place in the city where the courts have jurisdiction in accordance with the table
\n in paragraph 18.1. All negotiations and arbitration proceedings under this paragraph will be
\n confidential and treated as conciliation or settlement negotiations for the purposes of applying similar
\n rules and codes of evidence under applicable law and jurisdiction. The language of the arbitration will
\n be French.<\/p>\n
18.3 Injunctive Relief. Nothing in this Agreement prevents either Party from
\n seeking injunctive relief for violations of intellectual property rights, confidentiality obligations,
\n or other claims. or for the enforcement or recognition of any judgment or order made in any appropriate
\n jurisdiction.<\/p>\n
18.4 Export Restrictions. The Products may be subject to export restrictions
\n imposed by the United States government and other applicable regulations, as well as import restrictions
\n of certain foreign governments, and you agree to comply with all applicable export and import laws in
\n your use of the Products. You shall not (and shall not permit any third party to) take or export from
\n the United States or permit the export or re-export of any part of the Products or any direct product
\n thereof: (a) into (or to a national or resident of) any embargoed or terrorist supporting
\n country; (b) to any person listed on the U.S. Commerce Department’s “Table of Denial Orders” or
\n the U.S. Treasury Department’s “List of Specially Designated Nationals”; (c) into any country to
\n which the export or re-export is restricted or prohibited, or for which the United States Government or
\n any agency thereof requires an export license or other governmental approval for export or re-export
\n without first obtaining such license or approval; (d) otherwise in violation of any export
\n restrictions, laws or regulations or import, U.S. or foreign agencies or authorities; or (e) in
\n any country that does not have copyright laws protecting the rights of KIWI and the suppliers of the
\n software from which its license rights derive.<\/p>\n
18.5 Notices. All notices and other communications required or permitted under
\n this Agreement must be in writing and will be deemed duly given or made if delivered personally, mailed
\n first class mail (postage prepaid, return receipt requested), or sent by a courier service. recognized
\n courier (e.g. Federal Express, DHL, UPS) (i) if to you: Attention: “Legal” at the
\n address set forth in the Purchase Order (or to such other address as you may designate in writing to
\n KIWI in accordance with this paragraph) and (ii) if to KIWI: Attention: “Legal” at
\n 206-3125 Flaubert, Quebec QC Canada G2E 2J2 including a copy to entente[at]kiwi.ca. KIWI may also
\n notify you via your account for hosted services.<\/p>\n
19. GENERAL PROVISIONS.<\/p>\n
19.1. Force Majeure. Neither Party shall be liable to the other Party for any delay or
\n failure to perform any obligation under this Agreement (except for a failure to pay fees) if the delay or
\n failure is due to a Force Majeure Event and without the fault or negligence of the Party so failing or
\n delaying.« Force Majeure Event » means unforeseen events which are beyond the reasonable
\n control of such Party, including civil commotion, labor disturbances, war or act of terrorism, natural
\n disaster, epidemic, refusal of a license by a government agency, and failure or diminishment of public
\n utilities or data networks.<\/p>\n
19.2. Assignment. This Agreement may not be assigned or transferred by either Party
\n without the prior written consent of the other Party, except that no consent shall be required for an
\n assignment of this Agreement by a Party pursuant to a change of control or a merger or sale of substantially
\n all of such Party’s assets or outstanding stock or to a wholly-owned subsidiary or Affiliate of such
\n Party, or to a wholly owned subsidiary or Affiliate of such Party’s controlling owner, provided, that,
\n if (a) the assignee is a competitor of the other Party, or (b) the other Party reasonably
\n determines that such assigning Party’s assignee will not havesufficient capital, assets,
\n resources and expertise to perform its obligations hereunder, then such consentshall be required.
\n Subject to the foregoing, this Agreement shall be binding upon and inure to the benefitof the Parties
\n to this Agreement and their respective successors and permitted assigns.<\/p>\n
19.3. Updates to this Agreement. KIWI may modify the terms herein from time to time by
\n posting a revised version on the KIWI website and the modified terms will become effective upon posting.<\/p>\n
19.4. Entire Agreement and Severability. This Agreement is the entire agreement
\n between you and KIWI relating to the Products and supersedes all prior or contemporaneous oral or written
\n communications, proposals and representations with respect to the Products or any other subject matter
\n covered by this Agreement. The Parties recognize and agree that no right of termination is granted under
\n this Agreement and hereby waive the application of any statutory termination rights, including those granted
\n under article 2125 of the Civil Code of Quebec. If any provision of this Agreement is held invalid by an
\n arbitrator or court of competent jurisdiction, such provision will be severed, and the remainder of the
\n Agreement will remain in full force and effect and will be construed to effectuate the Parties’ intent
\n to the maximum extent possible.<\/p>\n
19.5. Waiver. No failure or delay by the injured Party to this Agreement in exercising
\n any right hereunder shall operate as a waiver thereof, nor shall any single or partial exercise thereof
\n preclude any other or further exercise thereof or the exercise of any right, power or privilege hereunder at
\n law or equity.<\/p>\n
19.6. Independent Parties. The Parties are independent contractors. This Agreement
\n shall not be construed as constituting either Party as a partner of the other or to create any other form of
\n legal association that would give on either Party the express or implied right, power or authority to create
\n any duty or obligation of the other Party.<\/p>\n
\\n\\n[\/cs_content_seo][cs_element_gap _id=”10″ ][\/cs_element_layout_column][\/cs_element_layout_row][\/cs_element_section][\/cs_content]<\/p>\n","protected":false},"excerpt":{"rendered":"
[cs_content _p=’798′][cs_element_section _id=”1″ ][cs_element_layout_row _id=”2″ ][cs_element_layout_column _id=”3″ ][cs_element_headline _id=”4″ ][cs_content_seo]CUSTOMER AGREEMENT\\n\\n[\/cs_content_seo][cs_element_headline _id=”5″ ][cs_content_seo]Updated March 5, 2025\\n\\n[\/cs_content_seo][\/cs_element_layout_column][\/cs_element_layout_row][\/cs_element_section][cs_element_section _id=”6″ ][cs_element_layout_row _id=”7″ ][cs_element_layout_column _id=”8″ ][cs_element_text _id=”9″ ][cs_content_seo]This KIWI Customer Agreement (the « Agreement ») is between you and KIWI (as defined under Section 18.1). If you are agreeing to this Agreement not as an individual but on behalf […]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":600,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"template-blank-4.php","meta":{"footnotes":""},"class_list":["post-798","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/stageplus.ca\/en\/wp-json\/wp\/v2\/pages\/798","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/stageplus.ca\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/stageplus.ca\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/stageplus.ca\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/stageplus.ca\/en\/wp-json\/wp\/v2\/comments?post=798"}],"version-history":[{"count":13,"href":"https:\/\/stageplus.ca\/en\/wp-json\/wp\/v2\/pages\/798\/revisions"}],"predecessor-version":[{"id":995,"href":"https:\/\/stageplus.ca\/en\/wp-json\/wp\/v2\/pages\/798\/revisions\/995"}],"up":[{"embeddable":true,"href":"https:\/\/stageplus.ca\/en\/wp-json\/wp\/v2\/pages\/600"}],"wp:attachment":[{"href":"https:\/\/stageplus.ca\/en\/wp-json\/wp\/v2\/media?parent=798"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}